CONTACT US

    How can I contact Nutrifresh?

    General Information
    Nutrifresh
    The Continuity Company Ltd
    Heathrow house
    Hounslow
    TW5 9AT
     
    VAT(UK): GB577264605
      
     

    Returns & Exchanges

    Returning your product if it is unwanted

    If you are not 100% happy with a product, you can return it back to us for a refund within the first 14 days. The item needs to be returned unused and in its original condition. 
     
    Please be aware that we will only process your refund once the item has been returned and checked by one of our specialists; this can take up to 14 days.
     
    Returns can be sent back to:
    Nutrifresh Customer Service
    The Continuity Company Ltd
    Heathrow House
    Hounslow
    TW5 9AT
     

    Making an exchange

    To exchange an item, please contact our Customer Service team at nutrifresh@tccglobal.com with details of the replacement product.
     

    Returning your product because it has a fault

    For faulty items, please contact our Customer Services team at nutrifresh@tccglobal.com.
    If your electrical product develops a fault within 14 days of purchase, we will either exchange or offer a full refund.
    After 14 days, we’ll repair electrical products, as long as it’s within the terms and conditions of our warranty.
     
    Proof of purchase will need to be provided for all product returns.
    If you are shipping an item over €50, you should consider using a trackable service or purchasing shipping insurance. We don't guarantee that we will receive your returned items.
     

    Shipping Information

    FREE Standard delivery on orders over €50
    €5 for orders under €50
    Orders are dispatched within 1 working day and usually delivered within 5 working days. Some couriers may deliver slightly earlier or later.
    Couriers we use for standard deliveries include DPD and Amazon.
    Our shipping rates are shown in the table below: 
    Country Delivery Cost Under €50 Delivery Cost Over €50 Island Surcharge Delivery Time
    France € 6.99 FREE N/A 2-4 Days
    Germany €6.99 FREE N/A 2-4 Days
    Italy €6.99 FREE €23 2-6 Days
    Spain €6.99 FREE €23 2-6 Days
    Portugal
    €6.99
    FREE
    €23
    2-6 Days
    The Netherlands €6.99 FREE N/A 2-4 Days
    United Kingdom €6.99 FREE N/A 3-5 Days
    Channel Islands  €6.99 FREE €23 3-5 Days
    Isle of Man €6.99 FREE €23 3-5 Days

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